Buss-SMS-Canzler Service = Value for Money
To help clients make the best investment decision SMS offers the most extensive range of equipment, process lines and plants for thermal separation applications including an experienced, reliable, world-wide service throughout the lifetime of the equipment.
Our maintenance service is determined by your requirements.
You can rely on the security of our service because SMS offers:
- World-wide spare parts delivery from a central stock containing more than 6.000 different spare parts (including every spare for our standardised thin film evaporators)
- Quality control of all spare parts prior to shipment (ISO 9001)
- Shipment of stock items within one working day, fast delivery of non-stocked parts, due to flexibility in our own production and planning with an online inventory information system
- Guaranteed supply of spare parts for the service life of our equipment, even for equipment fabricated more than 40 years ago
- Prompt assistance in emergency cases by means of a flexible organization incorporating trained staff from our production plant and process engineering. In case of sudden break downs we will do our best to send an experienced service engineer the same day.
- We offer a professional survey of the machine or plant conditions to help customers avoid unexpected break downs.
- We offer individual maintenance contracts to our customers. Experienced and well-equipped repair facilities are available in our own production plant if serious damage of the equipment has occurred on site. Our repair taskforce will immediately undertake a qualified repair to assure that the machine will go back in operation as quickly as possible.
Commissioning, testing of safety equipment, performance increase by process optimization and training of your staff by our experienced commissioning engineers